Cowlishaw & Mountford understand the importance of providing Client care. The services of a Solicitor can often be required on matters of a stressful or sensitive nature such as matrimonial problems and moving home.
We appreciate this and will deal with your matter in the most professional and cost effective way, advising you at all stages of the process so that you understand exactly what is required. At the outset of any matter, we provide our clients with a detailed Care Letter confirming your instructions, explaining what work is required and the costs involved. Should on the rare occasion any complaints ever arise, the senior partner, Paul Hopkins deals with these matters personally to bring about a satisfactory conclusion.
We are aware that client feedback about our services is fundamental to our development of if are to continue to meet client expectations. If you have any suggestions as to how we can improve our service to you, please do not hesitate to contact the firm by e-mail - mail@cowlishawandmountford.co.uk |